This policy explains how we deliver your order, what happens if something goes wrong, and when an order can be changed, replaced or refunded. It applies to every order placed on magicblooming.ca.

Delivery Areas and Fees

We deliver anywhere in Edmonton for a flat $15. There are no zone surcharges and no delivery minimum. You are also welcome to collect your order free of charge from our store at Unit 115, Kingsway Mall.

Delivery Days and Times

We deliver seven days a week, including Sundays and statutory holidays. At checkout you choose your preferred delivery date and time window. Same-day delivery is available on orders placed before 2:00 PM Mountain Time. Orders placed after the cut-off are delivered the next day unless you select a later date.

If the Recipient Is Not Available

If nobody is available to receive the order, our driver will call the recipient and then the person who placed the order. If we cannot reach either, we leave the order in a safe, sheltered spot at the address and notify you by phone or email.

We will not leave an order unattended when the outside temperature is below 0°C or above 30°C, or at an apartment, condo or office building where there is no secure reception. In those cases the order returns to our store and we contact you to arrange a second attempt.

A re-delivery fee of $15 applies when the address, buzzer code or phone number given at checkout was incomplete or incorrect. There is no fee when the delay was on our side.

Hospitals and Care Facilities

Alberta Health Services facilities are scent-free, and deliveries cannot be brought into patient care areas or accepted by staff. We deliver to the main entrance or reception only, where the order is handed to the recipient or to a visitor. Please make sure somebody is available to receive it and give us a phone number for the recipient at checkout.

Some units, including intensive care, neonatal care, oncology and transplant wards, do not allow fresh flowers or plants at all. If you are sending to a patient, please check with the ward before ordering. Our dried arrangements and handmade pipe cleaner bouquets are scent-free, need no water and are accepted where fresh flowers are not – tell us and we will swap your order at no extra cost.

If no one is available to receive the order at reception, the delivery is considered complete once it has been left at the front desk, and no refund or re-delivery is issued.

Seasonal Substitutions

Each bouquet is handcrafted to order. Flowers may vary slightly by season and availability, while the style and colour palette stay true to the photo. If a specific flower you asked for is unavailable, we will contact you before making a significant change.

Fresh Flowers: 24-Hour Replacement

Fresh flowers are perishable and cannot be returned. If your flowers arrive damaged, or are not fresh on arrival, contact us within 24 hours of delivery and include a photograph. We will replace the arrangement at no charge or refund it in full, whichever you prefer.

Returns on Handmade and Non-Perishable Items

Handmade and non-perishable items. Handmade bouquets, candles, ceramics, bags and gift items may be returned within 30 days of the delivery date. Items must be unused, undamaged and in their original packaging. Your order confirmation email serves as proof of purchase.

To start a return, email us with your order number and we will confirm the next steps within one business day. Approved refunds are issued to the original payment method within 5 business days of us receiving the item. Return delivery to our store is arranged and paid for by the customer; we cover the cost when the item was faulty or not what you ordered.

Made-to-order and custom pieces are created specifically for you and cannot be returned unless faulty. Food items, including chocolates, cannot be returned once opened.

Fresh flowers are perishable and are covered by the 24-hour replacement guarantee described above rather than by this 30-day window.

Cancellations and Changes

Because every arrangement is made to order, please contact us as early as you can. Orders can be changed or cancelled free of charge until we begin making them. Once an arrangement has been created, we can no longer cancel it, but we can usually change the delivery date or address.

How to Reach Us

The fastest way to sort out anything on this page is to contact us directly. Details are on our contact page, and you can find delivery details on our flower delivery in Edmonton page.